Infobip Conversations

Infobip Conversations

Mobile Cloud Contact Center

The Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote working, part-time support and after-hours scenarios.

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Better experience for employees and customers

The Conversations app provides your agents with all the features they need to deliver a memorable customer experience across multiple touchpoints, enabling them to engage with customers in real-time, multi-channel communication directly from their smartphones.

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Greater workforce flexibility and agility

The app is designed to give your workforce the flexibility and agility they need, which traditional call centers and workspaces don't offer. It will give your agents the ability to manage customer issues from their phones and allow sales and field support to provide customer service from anywhere.

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Fluid interaction at your fingertips

- Send messages to your customers from anywhere: from home, office or store

- Optimize work schedule flexibility

- Easy access to agent chat lists

- Receive push notifications for receiving messages

- Sync conversation history with web portal

- Change conversation status and agent availability

- No need for additional licenses for agents

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App Features

- Real-time multichannel messaging in the native smartphone environment

- Overview via the My Work web interface, with quick access to agent chat lists

- Chat-like user experience for messaging with end users

- WhatsApp templates as easy conversation starters

- Ability to display and send all types of multimedia

- Location sharing

More features coming soon, don't miss out on new gold rummy!

For more information about Conversations, Infobip's digital-first cloud contact center solution, visit www.infobip.com.

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